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User Experience Testing Methods

This article provides a comprehensive overview of 9 proven testing methods—Interviews, Questionnaires, Heuristic Evaluation, Card Sorting, Co-design, A/B Testing, Think-Aloud Tests, Written Open-Ended Questions, and Usability Studies—known for enhancing product and service development by improving usability, usefulness, and user desirability. Designed as a practical guide for cities, it clearly outlines the purpose, scope, and benefits of each method, helping municipalities select approaches best suited to their needs. It also includes estimated resource requirements, such as the time commitment and number of participants needed for each method, to support effective planning. Additionally, it distinguishes between supervised methods (facilitated by experts) and unsupervised ones (self-administered, such as surveys), providing guidance on the level of engagement required.

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Authors

Angelica Gomez Castilla

Tags

Analytics and modelling
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