System maps (also referred to as stakeholder maps) are schematic representations of the main actors of a given (service) system, from the point of view of the main service-providing organization. The actors are made up of those surrounding and those internal to the organization, including users, staff, departments, and external providers. Typically, the maps make use of pictograms or other visual representations, and lines and arrows connect the different actors representing the different relationships and flows among the various actors. Stakeholder map and system maps are useful for identifying the boundaries of service systems, core service performances, and the different kinds of flows, both existing and aspirational. Systems maps come in many shapes and forms; what you will be using it for, and the questions you want to answer with it will determine which type of systems map to use. It’s important to strike a balance between mapping the detailed complexity and making it simple enough to be useful, at the right time to use it. Remember, it's a living map (not a static one) and will change over time. The activity is best done with stakeholders who have a close proximity or lived experience relative to part of the system. Each stakeholder can inform the system mapping process to enable the system map to more accurately reflect the dynamics, interactions, and relations with other actors.